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Finland, Helsinki
1 Level
764 Review
52 Karma

Review on TripDock by Kevin Fuentes

Revainrating 3 out of 5

Disappointing Interaction with TripDock's Support Staff

Recently, I placed an order with TripDock for some hardware and tools, and I was very unsatisfied with their customer support. The delivery of my order took much longer than anticipated, and when it eventually arrived, several items were missing. The customer support rep I spoke with was unprofessional and rude. I waited for quite some time on hold before getting through, and then they were unable to help or offer an answer for the misplaced items. The website's lack of user-friendliness only made things worse. It took me longer than I had anticipated to get through the checkout procedure. Overall, I was not satisfied with my time spent using TripDock. The missing items, lengthy lines, and unhelpful staff have all left a bad taste in my mouth. I won't be returning to this location, and I wouldn't recommend it to anyone looking for tools or building supplies.

Pros
  • Superior grade items that go above and beyond.
Cons
  • Occasionally there will be problems with shipping times or purchase fulfillment.