I love how easy it was for me as a new hire (as well as experienced employees) to pick up. It's incredibly powerful and has allowed our team at Tractor Supply Co. and other companies we've worked with a lot of freedom within the system. We can use this software so much more effectively now than when we had much less training from their support staff! Their customer service, especially in the early days, wasn't always great but they're getting better. The tool itself could be improved by adding some features like employee time tracking. They also should have been doing a better job explaining things during onboarding because there are multiple ways you could set stuff up and it takes forever to train someone who is coming into the position cold. Tracking time off, creating schedules, payrolls, paychecks, etc all through one program makes my life easier.