. Be sure to call Vonage Support or chat with a support rep and let them know you want your new Vonage box ready. Mine didn't activate when I tried the online self install/string move steps. I spoke to the rep and gave him my MAC address on the label on the device. After confirming activation, I connected an Ethernet cable to the back blue port on the Vonage box on my router. Power and phone plugged in. It worked in about 5 minutes. No problem.
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