The ease of use was one thing I liked best about this product. It made it very easy for our staff to get up to speed with using their new scanner quickly! Another great feature we appreciated was being able to scan documents without having someone at my desk, which helped free us up to do other things like make phone calls or take breaks. We were not happy when they changed how you could add attachments from within an email. That process took longer than necessary because there wasn't any way to preview what would be scanned before sending off your attachment. This solved all those issues but now makes searching through emails more difficult since everything needs to go into separate files instead of just attaching them right away.