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Japan, Tokyo
1 Level
719 Review
45 Karma

Review on Pesaat by Cary Clemons

Revainrating 2 out of 5

Not Worth the Hype: My Disappointing Experience with Pesaat Online Store

When I initially learned about the Pesaat internet store, I had high expectations. On their website, the selection of apparel, accessories, and shoes appeared hip and stylish. My experience with Pesaat for shopping, however, was by no means thrilling. The products' quality was disappointing to begin with. The shoes were unpleasant to wear, and the garment material had a shoddy feel to it. The small selection of sizes offered also disappointed me. A store that bills itself as a mecca for fashion should have provided more, in my opinion. Their selection of babies was likewise disappointing. The baby girl collection was heavily focused on traditional gender stereotypes, which is a worrying trend in the design industry. The apparel seemed lightweight. The user experience on the website was likewise substandard. The navigation was difficult, and it took a long time to load. Finding what I was looking for proved to be difficult, and the search feature did not return any results that were useful. Finally, their customer support representatives were unreachable. I contacted them for assistance with my order, but they took a while to get back to me and, when they did, their responses were not very helpful. In conclusion, I didn't think the Pesaat online store lived up to the hype. It's difficult for me to endorse this shop to anyone due to the low product quality, constrained size selection, and subpar user experience, as well as the unresponsive customer care.

Pros
  • Premium infant goods
Cons
  • Website with poor usability