Review on Hypoallergenic 12X17 Lumbar Pillow Insert For Sofa Shams And Bed Decoration - MoonRest Synthetic Down Alternative Cushion Stuffing by Stephanie Wilson

The one-star rating is for Moon Rest's customer service. I purchased a set of 24-inch inserts and a set of 22-inch inserts. They arrived in a reasonable amount of time. The 22-inch set works in my pillow covers and the product is nicely made with a very soft feel. All good. The 24-inch pillows came in two shrink wrapped plastic bags. I opened one bag, took out the pillow and realized it was too large for my other pillow cases. I put the pillow back in the plastic bag and along with the other 24-inch pillow bag (which was never opened) placed both back in the same box they came in and mailed them back to Moon Rest for a refund. Much to my surprise, I was charged the entire cost of both pillows --minus tax--as restocking fees. The company has two different return policies -- one on the revain site and one on their website. Since I bought the pillows through revain, I expected to have been granted the return policy listed on revain. I called the manufacturer and was duly told that "nothing's free in America," and then had the phone hung up on me. I don't know if others have had similar return experiences. I was not offered anything in exchange, which I would have accepted. Their products are well-made, but I will never spend another dime with this company.