I was eager to check out the Krusteaz online shop and see what they had to offer as a DIY kitchen expert. I was, however, bitterly disappointed by my encounter. Although they may have a wide range of choices on their menu, their products' quality falls short. The classic pancake mix was at best average, with an overly sweet flavor and rubbery, unappealing texture. With a gritty texture and an aftertaste that persisted long after the last bite, the gluten-free choices were even worse. Worse still, the customer care was appalling. The salespeople were useless and appeared to know nothing about or be interested in their goods. Their canned answers were annoying and uninformative, and it was obvious that they were just reading from a script. I am an expert in DIY projects, so I recognize excellence when I see it, and Krusteaz just doesn't cut it. Their customer care is atrocious, and their products are at best average. I wouldn't advise anyone seeking for high-quality ingredients or a pleasurable shopping experience to use the Krusteaz online store. Shop elsewhere and save your money and palate.