I like how easy it was to set up my dashboard. The customization of each section in our organization's business process is great! It can be difficult to find your place within the system when you are new at using this software but all aspects have been explained very well by our support team. We have used this software for about 3 months now and there isn't anything we dislike yet. If they would make some changes (like adding an option to customize the title text under each tab) then we wouldn't mind continuing using them. Our current project has helped us identify several areas where our processes could benefit from improvement so that we may better serve our clients.