After I activated the prefix, the remote control suddenly stopped functioning. I contacted support, and they directed me to the service center. However, when I got there, I discovered that the technician had moved. According to the reviews, you have to go to the post office and send the prefix, then wait for the money to be returned. According to the testimonials, I read and saw that the woman also made a return and had been waiting for money for approximately six months. In support, it is stated that they were unaware of anything related to this. Support just ignores the customer's request to replace merely the remote control. And most importantly, the product cannot be returned to the point of issue where it was received. Instead, you will need to go to the post office, where you will have to wait in line to send them a prefix. If you do not do this, the product will be considered lost and not old or money. It is unfortunate that it took place because I had a different view of AliExpress before, but after what took place, I will never order from them again!
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