The software is very user friendly, it's easy enough that even I can use without having any training or help from anyone else! There are so many things you could do in this program (and more coming out all of time) but there isn't anything about them which makes me dislike using Memo Master as much if not at least equal amount compared to what we like best - how well written our letters look when they go into production!! We have been able to save money by doing away w/ paper correspondence because everything gets sent electronically now through memo master instead; however some people may find writing emails easier than typing up memos anyway-this would be an issue only one person will know whether he / she prefers emailing over typed notes etc..