I like that it’s simple to implement, easy-to use & customize to your needs – which makes sense since our newspaper has changed over time as well! Our previous CMS was too complicated with many bells n whistles but didn't allow us enough control of page elements once they were implemented in print (layout). With FCMs we have more flexibility now than ever before because everything can be customized at any level - from colors/font size down to individual images or buttons etc. The customer service team are always available via email when you need them so far this year no issues whatsoever. One area where customization could still probably improve would maybe give users some sort of "theme" selection e.g grey vs black text? This might make life easier if there's one theme already set up then just change colours rather than having different themes within each section.