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Palestine, Jerusalem
1 Level
749 Review
68 Karma

Review on Golvery by Steven Guevara

Revainrating 2 out of 5

Poor Product Quality and Customer Service from Golvery

I have had the opportunity to shop at Golvery and, as an experienced user of home audio and electronics, I must admit that I was dissatisfied with the quality of the products and the customer service provided by this site. Despite the website being user-friendly, the product descriptions lacked sufficient depth, making it difficult to ascertain the items' specs. I spent a lot of money on a wireless audio device that had terrible sound and was incompatible with the software I required. The goods was poorly packaged and arrived in bad shape, probably as a result of insufficient shipping protection. My questions to the customer service staff went unanswered, and the return procedure was difficult. Overall, I had a disappointing experience with Golvery, and I wouldn't advise sophisticated users searching for top-notch home audio and electronics equipment to shop there.

Pros
  • A speedy delivery that is also secure, together with good wrapping.
Cons
  • For some wireless audio devices, the sound quality is poor.