Not sure why I was asked about softness for this product as it is a piece of METAL designed to hold toilet paper was, so I gave it a star. But I am very satisfied with this toilet paper holder. My husband and I are renovating our guest bathroom and I came across this product while looking for an upgrade. I like the design of the double toilet paper holder and the small shelf at the top where you can put air freshener, poop spray, cell phone and everything. And toilet paper rolls are easy to change. A little hook at the end keeps the roll from slipping off when you take out the toilet paper, but it's a lot less messy trying to put on a new roll than having to deal with a spring-loaded rod that flies out of your hand from time to time . Do yourself a favor and get it!
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