I liked how easy it was set up as well since this software works perfectly in tandem w/out any problems at all! We are using newfiess dialers mainly due our clients needs but also because of being able too reach out easily by phone calls from within an app without having anyone pickup & have them answer questions about products we sell via chatbots etc..
The user interface can be improved though not sure if you're looking into making improvements yet? Otherwise everything has been working great so far no complaints here!!