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Ukraine, Kiev
1 Level
710 Review
36 Karma

Review on Botabee by Ryan Rea

Revainrating 3 out of 5

Botabee's Customer Service and Product Quality Are Both Disappointing

Because Botabee places such a focus on offering high-quality products, I was really interested in trying out some of their baby supplies when I first became a parent. Having said that, my interactions with the company have been nothing but disheartening. To begin, the level of quality of their products did not meet the standards that I had set for it. The bottles were not leak-proof, and the breastfeeding accessories did not seem to be as long-lasting as I had anticipated they would be. Because I needed to replace several of the products much earlier than I had intended, this resulted in higher expenses and a greater degree of annoyance. In addition to that, their customer service was terrible. When I tried to contact their support team about the problems I was having with my order, they did not respond and were of no use to me. Having to cope with such a lack of help was really aggravating, especially considering the fact that I had already invested in their items. In addition, their prices were higher than those of other shops for products that were comparable, which made it difficult to justify the expense given the below-average quality and customer service that they provided. The entirety of my time spent with Botabee was, on the whole, less than satisfying. Although it is commendable that they focused on delivering high-quality baby products for breast-feeding and bottle-feeding, their execution fell short of expectations. This is not a business that I would recommend to other people who are in charge of the care of children.

Pros
  • outstanding client service is available.
Cons
  • Compared to other merchants, limited assortment of products.