I also thought the customer service was lacking. I had problems getting a clear response when I tried to ask about the return policy for the products I was dissatisfied with, and I got the impression that my worries weren't taken seriously. Although Floafers may have a solid reputation as the place to go for all things stylish, my experience there was less than ideal. In terms of both product quality and customer service, Floafers falls short of comparable online merchants. I'll search elsewhere in the future for my clothing needs.