I like how fast everything works, it's also very user friendly which makes getting up-and running easy! The customer service could use some improvement in this area; however they are working hard at solving any issues we have had so far with regards their product as well our experience using them thusfar. This program has helped us organize all of my job sites into folders that contain information about each site including jobsite status & photos if available along wtih other important data such as owner info etc.- Helps keep things organized!! I like that this software is so easy to use, it's great for home users. I haven't heard of any downsides or issues with this software as yet. It does exactly what I need it to do without all the extra features I don't really use. This has been very helpful in organizing my life because we are able to track our bills on one site instead of going back and forth between different sites. We also have been able to keep better track of all of our expenses.