The chair arrived early, and everything was packaged very carefully. No scratches on any of the wood. And the wood is absolutely gorgeous!Originally I bought the chair for my husband’s office, but he needs something even firmer for his back so it will be moving to my office. I communicated with the sellers at one point, and they had terrific customer service back.I love building furniture, so this was a fairly easy chair to put together, but the crossbar did have the dowels stuck in the wrong holes. By switching them, I was able to finish easily. Definitely follow the directions and don’t tighten the screws until the very end.
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