I've been using this product for over three years now with great success! The reports are easy enough that even my non-technical business users can manage them, which has helped our sales team communicate more efficiently at all levels of their organization (it helps us get ahead!).
Nothing yet - but we have implemented other aspects in order improve its functionality such as reporting/data extraction capabilities so maybe there will be something new soon? But not many things actually needed improvement about it from an admin perspective though! We used Survey Monkey before switching because they also offered email support too; however since then i think Respont offers better integration into Salesforce compared to how much simpler SM was back when the switch took place 3+years ago :) It's very effective communication tool between internal teams within any size orgs without having employees go through endless emails manually trying find who should respond etc.. And best part is you don't need survey monkey anymore ;-) Highly recommended if your looking out ways of.