We are using tixtime mainly to schedule our agents around their available times so that they can work from home with ease. I have had no issues or complaints about this product as of yet but i am very happy it has helped me out in my job at hand! The only downside was how difficult it would be if you were trying to use the program without any experience/training which may make some people think twice before purchasing it. If you're looking for something easy and user friendly then go ahead purchase it because there's nothing bad about its features. Scheduling team members who will help customers during busy periods like holidays etc.,.