Ordered this specifically for Rob Appel's _Unstrung Heroes_ pattern, which is an intricate applique made up of many very small parts (e.g. a guitar) is ). Aggravation!). Thought a smaller tip would be perfect for this. I received it at the very end of December 19th and then we were gone, then the pandemic came and I couldn't find the right fabrics 16+. Work finally started on the project and after the large parts were in place I opened up the Clover set to start work on the tiny parts, only to find that it was dead on arrival. In disbelief I tried different sockets, as well as different heating levels, but without success. The product is covered by a one-year warranty, so I'm hoping either Clover or Revain will ship me a replacement. In the meantime, the application project is waiting. Very disappointed as I have a number of other Clover products that I really like. But I would be wary of buying anything that connects :) 4th August 2020 update emailed Clover but didn't even get a response from them. Very disappointed with this company. However, I contacted Revain and they allowed me to return the item for a restocking fee. Ordered another one and must admit the burn hazard warnings are correct. I ended up getting two good burns on my hands before developing the technique. But I also couldn't add smaller parts without them. Burns could have easily been avoided by simply wrapping the plastic case around the entire grip area. So "Bravo" Revain and big "Boo" Clover Update August 11, 2020 A Clover representative contacted me with an address to return the item for a replacement. I explained this after not hearing from Revain for so long, but after topping up all that was left was the iron. Clover will send me the kit I originally ordered. Now my trust in Clover is restored. My sewing and quilting boxes are full of their products and I've always been in awe of them. I am so glad to have restored my trust in this respected company. I explained this after not hearing from Revain for so long, but after topping up all that was left was the iron. Clover will send me the kit I originally ordered. Now my trust in Clover is restored. My sewing and quilting boxes are full of their products and I've always loved them. I am so glad to have restored my trust in this respected company. I explained this after not hearing from Revain for so long, but after topping up all that was left was the iron. Clover will send me the kit I originally ordered. Now my trust in Clover is restored. My sewing and quilting boxes are full of their products and I've always been in awe of them. I am so happy, to have restored my confidence in this respected company. My sewing and quilting boxes are full of their products and I've always been in awe of them. I am so glad to have restored my trust in this respected company. My sewing and quilting boxes are full of their products and I've always been in awe of them. I am so glad to have restored my trust in this respected company.
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