We had a rocky start with J-Tech, but the support team has always been helpful. short story; I originally gave 1 star because this product and the HDMI splitter were not working properly. Support saw my 1 star rating and contacted me and asked if they could send another block. When testing the second block I had the same problem. I tested different Cat 6 cables, different HDMI. I really came to the conclusion that the product is bad. Then it occurred to me that I should try a different TV. So the old 720 TV worked fine with a direct Category 6 connection and with my entire Category 6 home network. I've tried this on other new TVs in the house, still worked great. It turns out that the almost new TCL TV has a hardware problem. I gave J-Tech a swipe (1 star) for this product about a month ago and it's not even a problem with their product. The only thing that doesn't work is the IR extender. I gave them 5 stars because their product works, their support was excellent.
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