The description of the product never said this was a returned item. So I bought the miniature set, thinking that it was new.The package was completely destroyed, and some miniatures were all over the place.Upon close inspection, I noticed that Madam Eva was missing a hand, and the hand was not in the package. The. I found a sticker on the package saying "thank you for giving this product a second chance”. That is when I realized I bought a returned item.It is not a big deal for me, since all the other minis are in great shape. The box is now in the trash, and my Madam Eva is disabled in my D&D campaign.The miniatures seem to be made out of a sturdy material. I accidentally dropped Strahd, and he survived the fall. The paint job is not the best… but pre painted miniatures are never painted properly or as advertised.I think a 2 stars review is fair enough. I would give it a 3 star if the description had said the items was a returned item. And I would have given it a 4 star if the Madam Eva wasn’t broken. Definitely not a 5 star item… due to the paint job.