The best part about this software was its ease for implementation as it integrates easily into our GA dashboard through API integration (which we use). There are also other features like heat map which helps us know where users go most often when they visit various pages within website/app etc., This tool has helped me monitor user behavior more efficiently than having my employees do manual checkups by hand over time! They have made their free trial version available very soon after onboarding you at no cost but one cannot access some important reports or dashboards unless paid subscription fee applies - something I am not too happy with since there's nothing wrong whatsover if someone wants just basic reporting capabilities from metrics story rather then going ahead paying premium plan price!! If anyone needs such tools i would strongly suggest giving them tryout first before finalizing any decision! We were able solve issues related customer experience management using.