I had to put off the converter until I had some VHS tapes ready to record. Downloaded the provided software (had to use it instead of OBS which required Win 10). I've followed ALL the instructions, tried ALL the available option button settings, and even tried plugging the converter into every available socket on my computer. There is still a zip file on the preview screen and a zip file when the write button is clicked. Be it a broken POS or just a POS, there was no way to get it working. By the way, I even visited their "help" page < which was a joke. Since I can't return it at the moment I'll just toss it in the bin and flag it to try > Sorry I didn't pick the best product.
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