As a customer service representative for a major airline I have enjoyed working with this software on a daily basis. It is very user friendly and allows me to do my job in an efficient manner. We are always trying to improve upon our services as well as our products. The Infinity product is helping us achieve these goals. I would like to see more features added to the system. I think that it could use some new features to help ease the process. Customer Service. This software helps keep track of our customers' needs and issues. It helps me resolve many issues quickly and efficiently.