Their approach was very direct from start till completion which I appreciated! It feels like an important conversation between client & service provider where both parties are heard out (no agenda manipulation allowed). If ever there needs or suggestions made be sure those thoughts were properly considered otherwise expectations may go unmet/oversold etc.. Nothing at this moment as it seems fine but have yet got my first impression - nothing negative about their team so far though would recommend others do business with them in future too!! 1) Consultation2): Process development3}: Project management / implementation4), Reporting5); Support services6; Any other relevant areas that they will add support I like that it's easy to use and there are so many different templates available. I don't think there are any downsides at this time. It would be nice if there was an option to customize them more, but there isn't currently one. My favorite part about this tool is that it allows me to easily create custom emails in a matter of minutes. This saves me a lot of time in my day to day work.