I like how easy it was to get started using this product compared to other tools we've used previously for our SaaS startup. It's intuitive enough so non technical people could use without too much hassle or learning curve required (at least at first). No dislikes yet - just been working through some tutorials now but nothing major as far as functionality goes from my point view. So far everything seems pretty good except maybe pricing which should be made more transparent than its currently set up right now (but not necessarily bad per se!). We are solving problems related to data collection & insights gathering across different channels/products within their platform by providing them realtime analytics about user behaviour patterns etc., also helping us understand new customers better via segmentation analysis along many dimensions such as geolocation / location history etc..