It allows me to record all of my team's screen sessions without being there at their desk (or across town). I can then play back those recordings, in real time or after they're finished for training purposes - it makes life so much easier when you want your employees working remotely! The interface could be made better but this isn't too big an issue as its very intuitive once used frequently enough times that everything becomes second nature. We've been using Remote TS since 2014 now with about 80 people total including myself which has saved us countless hours every month just by having our meetings recorded instead of trying to remember what we discussed from memory afterwards; saves literally thousands per year alone not mentioning how useful these have become during emergencies where some members are out sick etc because someone else needs help immediately while others wait until later days/weeks before getting round.