The platform offers us all of our data from different sources in one place which makes it easier for me to understand my performance as well that other's too! I also like how easy they are with creating custom dashboards when you need them most (ie., during busy times).
They could improve their support team more so than just having 1 person dedicated towards answering questions or doing something about issues/bugs reported - but overall this has been great thus far!! We have not had any problems yet using matrices services; however if there were some improvements made then perhaps things would be better? Having access across multiple platforms including mobile devices can make working at home difficult sometimes without being able solve certain tasks such as uploading documents etc.; therefore needing someone else available who works remotely helps out quite often.- Accessing your email via smartphone while away form work environment.