Review on 🌟 Shiatsu Neck Shoulder Back Massager with Heat - Ultimate Deep Kneading Massage for Neck, Back, Shoulder, Waist, Leg, Feet & Muscles - Perfect Gift for Men, Women, Mom, Dad by Carrie Spencer

I really liked it at first. My wife's chronic back pain has improved. This went on until the material between the massaging parts and my wife's back melted and the whole thing became unusable. The heat didn't hurt anyone, but if it doesn't hold up with normal use then what's the use. We didn't use it regularly. It was once every few days. We didn't try to force anything. We just watched TV while it was on and when it was done we put it back in the box. This happened shortly after purchase, but since I didn't purchase a warranty I'll have to try to fix it myself. I'm not done yet, but I won't be buying or recommending it anytime soon. It's really nice, but if you buy one make sure you buy the guarantee it comes with. Continuation. I'm coming back to this comment and scrolling down as lately (late October) the creators have repeatedly asked me to delete this comment. I don't want to because I just wanted to forget the lack of help. Then I saw that the comments above said 90 days return for any reason and 3 year warranty. I tried for 90 days to get help but got nothing. Now that the busy season has started they are not attempting to fix the item but are sending me a $10 gift certificate to have this review removed. They eventually raised it to $25. I was about to delete the comment. If instead they offered to fix just the one I had, I would have done that. That way I wouldn't feel like they were bribing me. They said they keep updating their product. While I don't recall them telling me that molten stuff is one of the things they fixed specifically, I hope and believe it's one of the things they improve. I have spoken to my wife and I am leaving this and blocking the email that was trying to get me to remove it. I wish you all the best of luck and I hope I'm just one of the very few who receive less than excellent service from a product and company.