I love how easy it was to use! The interface of clooTrack has been very intuitive for me as an end user - so much that my team loves using this product too!! Sometimes when we have problems with our chat bot or reporting issues in general there are no clear instructions at all but they usually come up pretty quickly once someone gets their hands dirty w/the tool- which makes us happy :) We've seen some great results since switching over & having more data than ever before means better decision making across multiple channels (we're also now able implement new features faster!).