I have been working with them for about 5 years as my business partner has done great work building out our website, social media presence & campaign strategy over that time frame - he really knows his stuff! The team at Bigshot are very smartly led by their Director of Marketing who keeps us all focused on what we need to be doing each day so it makes sense from an operational perspective but also ensures everyone gets enough sleep too!! We haven't had any issues since leaving big shot back end management services (we use Xero) which was one area they helped me improve upon when setting up this account however there were no complaints or comments received during those conversations either way :).