When purchasing this product I read many reviews about the tilt not closing sufficiently and not being able to hold heavier monitors upright. My dear wife figured it out in less than 5 minutes. As shown in the pictures in this review, simply remove the tilt screw, metal washer and nut on both arms first. Then use the smallest hex wrench to press down on the hard plastic washer (these should be rubber washers) that sits between the white parts that the screw goes through. Connect the bolt, metal washer and nut and they are easy to tighten. It now contains 3 new Asus 27 inch monitors (waiting for the other 2 monitors to arrive but I tried tilting the monitor at all 3 points). I will add more photos to this review once the other 2 monitors arrive. Hope that helps. everyone.
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