The tool is very easy to use with clear interface, it has great customer support team which can be contacted via email or phone call for all your queries related to this product within short span of time. It helps me in organizing my work effectively without being distracted by other things as I am using virtual desktop mode so no need to worry about any distraction while working from home. Nothing good yet but since its cloud-based platform we are expecting some improvement soon once they integrate more functionalities like reporting dashboard etc. We have been able improve our productivity by automating repetitive tasks at workplace thus reducing operational cost significantly. And also helped us in keeping track of various projects/tasks assigned to each individual employee thereby helping them keep up themselves updated regarding progress made towards particular project /task.