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Hong Kong, Newark
1 Level
668 Review
19 Karma

Review on SUPERFASTRACING by Jayshawn Webb

Revainrating 3 out of 5

Even though SUPERFASTRACING is an expert in exhaust parts, their subpar customer service cannot be excused.

I was thrilled to see SUPERFASTRACING's website, which advertised as a one-stop shop for anything auto-related, as a vehicle lover. However, I've had nothing but bad experiences with their customer support. Considering that SUPERFASTRACING is reputed to be an authority on exhaust components, I made the decision to get an exhaust system from them for my automobile. But I discovered that some of the parts were missing when the box finally arrived. I got in touch with their customer support right away, hoping for a simple and speedy fix to the problem. That was regrettably not the case. They have unresponsive and useless customer service. Before I eventually heard back from them, I had to wait for several days and make repeated tries. And even then, they were unable to give me a precise delivery date for the missing parts. Even worse, when the missing components did finally show up, they were the incorrect ones. I had to go through the same annoying procedure when attempting to get in touch with them, and once more they were unable to offer a satisfactory resolution. I ultimately had to return the complete exhaust system and buy a new one from a different vendor. Even though SUPERFASTRACING claims to be an authority on exhaust parts, their poor customer service prevents me from recommending them to anyone.

Pros
  • Components and parts for emissions control and exhaust of a wide variety and of the highest possible quality.
Cons
  • Limited product selection other from emissions and exhaust parts.