Return of goods to amazon - "dancing with a tambourine". 1) In the certificate for the return of goods, only one step is indicated - to take the equipment to a service center. - the service center is located in the north of Hong Kong on the orange branch. Those. getting to it is not fast (not to mention buying from another city). - any equipment is handed over and undergoes diagnostics, i. E. in any case, go a second time. - if the equipment is not subject to warranty repair, then in my case, I received an act of non-repairability. 2) After receiving the act, nothing is said in the certificate. - A call to the amazon support line takes 10-15 minutes (or even more) just waiting for the operator's response. - After the first call, the operator said that he would send an application for a return to the post office, after which the application + act must be sent by letter to the legal entity. market address. - No letter, no statement as a result. Waited 2-3 days. - The second call to the market support line. 10-15 min. waiting for a response. Another operator talks about a different cash back scheme, i. E. through the seller (we buy on the market, sells another store). Issued a number, the number is not working. 3) Contact with the store at the website address indicated in the product information. The site turned out not to be the same. Those. neither the phone number nor the website address matched. Applause! As a result, after all the "dancing with a tambourine" I went to the right site (redirected from the wrong one) and to those under the seller who requested a claim, an act, consent to the processing of the Persian. data and check. I'm waiting for a return. Before buying complex equipment on amazon, think about whether it's worth it. In my case: - the operators of those support themselves do not know the scheme for returning the goods (the first operator offered the wrong scheme, the second non-working phone was issued, the information indicates the wrong seller's website. As a result, I went out to those subs of the store myself through correspondence with the sellers. Good luck!
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