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700 Review
68 Karma

Review on CustomScoop by Matt Simpson

Revainrating 4 out of 5

Excellent Product, Exceptional Customer Service

Everything was seamless when it came to implementation of this service into our brand! The customer support team is unparalleled in their responsiveness time-wise as well has being knowledgeable about any questions that come up through out use. Some things can be hard for us with all other products we have from Carma but not really here anymore since they became fully owned by Google. Make sure your agency or management understands what you want in order to get exactly what you are looking for (features/abilities). With Google's own tools like Buzzfeed News now integrated so tightly there isn't much left worth mentioning except using custom content. For those companies and agencies who already utilize another platform - having access via Custom Content option makes sense however if nothing else I'd recommend contacting one of these 2 people above regarding how long after launch and during training phase their integration took place with respect of features and benefits received out of program? The ability to create custom reports for our clients is what makes this product unique from other products out there in its price range as well! I do wish that they had more options when it came down choosing which type of report you wanted but their customer service team was very helpful with solving any issues we were having or questions regarding how best fit into my business needs/strategy goals etc.. We are able solve many problems using only one tool instead multiple tools (which can be costly).

img 1 attached to CustomScoop review by Matt Simpson



Pros
  • Our ability to be more creative with our content while maintaining brand standards is one of the major benefits
Cons
  • Wish there were more options when it comes down to choosing which type of a report you wanted but their customer service team was very helpful with solving issues