I like that it allows for easy collaboration with other utilities in the field. It also has a lot of options for customizing to fit your needs. There are many features that can be customized, but sometimes it's hard to figure out how to do certain things. Also, there isn't much documentation available online. The user interface could use some work. In general, I think it's a good product, but I would recommend going through all the features and determining what you need before purchasing. We are using it to manage our operations center.