The product has been great for us! I have no complaints at all about this software as it does what we need it to do very well!! It's easy enough that anyone can use without any training needed whatsoever from me. Nothing really comes up with using this program but when you get stuck there are plenty of tutorials out their to assist you along the way. ! We've had nothing negative come across while working with this so far. If anything i think its helped my organization grow faster than expected because everyone seems to be able to find something they like here. We're solving many problems by being able to track everything through one place instead of having multiple spreadsheets/tables etc..