Review on Komyunity by Victor Rodriguez

Name: Komyunity
Item: Komyunity
Rating: 5

September 21, 2022

Great for Contact Center and Customer Service

The ability to send text messages directly from the main screen. It makes it more user friendly than sending emails or using an outside system which can be confusing at times. There are some bugs with the program but they are working hard to fix them so not much I dislike really. I would recommend this software to any contact centers.

I do not believe there are downsides but if you have specific concerns let me know. Being able to communicate with employees through this software rather than just emailing is what makes it beneficial.
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Pros

Easy access
User Friendly interface
Ability for users/employees in other departments within our organization (sales, customer service)to utilize as well.
Great support staff! They help when needed quickly without making one wait too long before being helped by someone knowledgeable about their product

Cons