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Komyunity Review

3

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
HR, Workforce Management

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Description of Komyunity

Komyunity, was established in 2017 to provide maximum scheduling empowerment to contact center agents. In the contact center industry, self-scheduling flexibility has long been a missing feature of workforce management, we decided to change that. At Komyunity we understand the significant value to organizations to increase employee engagement and contact center productivity. Komyunity is a Genesys partner and our app has been developed especially for and is fully integrated with Genesys Workforce Management to help increase product adoption, and provide more functionality to the Genesys Workforce Management solution.

Reviews

Global ratings 3
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Type of review

Revainrating 5 out of 5

Good for quick day to day needs, but needs to update the user interface

I liked how easy it made my job easier by allowing multiple employees at one time to schedule their own shift without having to go through manager or HR first. It also allowed me to see all previous hours worked which helped prevent future issues/conflicts when trying to reschedule someone who took FMLA earlier than expected. The interface looks outdated (even though some parts have changed). Sometimes if you were looking up an agent's information while they are working it would freeze and not…

Pros
  • It also allowed me to see all previous hours worked which helped prevent future issues/conflicts when trying to reschedule someone who took FMLA earlier than expected
Cons
  • I don't really have any dislikes about this, everything is just fine

Revainrating 5 out of 5

Efficient way for managing day-to...

The ease at which you can manage your staff through this software allows me as an owner/operator (or call agent) to focus my time where it should be spent - working! I enjoy being able use one platform instead of juggling multiple applications like before. There are still some things they could improve but overall their service so far has exceeded expectations. It saved us from having to purchase expensive third party apps or hiring additional employees just because there wasn't enough staffing

Pros
  • Everything that we need is in ONE place rather than pulling out various pieces throughout different platforms
  • Allows flexibility between schedules
  • Easy communication among coworkers
Cons
  • Zero

Revainrating 5 out of 5

Great for Contact Center and Customer Service

The ability to send text messages directly from the main screen. It makes it more user friendly than sending emails or using an outside system which can be confusing at times. There are some bugs with the program but they are working hard to fix them so not much I dislike really. I would recommend this software to any contact centers. I do not believe there are downsides but if you have specific concerns let me know. Being able to communicate with employees through this software rather than…

Pros
  • Easy access
  • User Friendly interface
  • Ability for users/employees in other departments within our organization (sales, customer service)to utilize as well.
  • Great support staff! They help when needed quickly without making one wait too long before being helped by someone knowledgeable about their product
Cons
  • None