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Review on Vicky Virtual Receptionists by Dennis Goozmer

Revainrating 5 out of 5

Excellent Customer Service Solution For All Employees

I love that my voicemail greeting is customized for each person to make them feel like they are talking directly through me which increases their trust/confidence in us as an organization! It's been only about 3-4 months since we implemented this system but so far things have gone smoothly & our feedback has exceeded expectations from clients (& other employees). We're currently running 2 systems (outbound calling program) at once using both vickys - one being "our" virtual receptionist where users can see who answers when placing out a callback request or what shows up if it goes unanswered after 10 minutes of waiting / etc., then another set just allowing incoming requests without seeing any details regarding caller information outside how long someone waited before getting called back /etc.). Our current setup allows everyone access via email address while also providing options such as fax receipt numbers too all within 1 platform through either website form fields OR text messaging field depending upon preference per user profile.

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Pros
  • Customizable
  • Allowing people direct visibility into callback process helps build confidence& improves response rates+ reduces time between calls, making everything run efficiently + more seamless overall experience across entire team.+ Increased customer loyalty due improved satisfaction with service received by others vs prior telephone solutions used previously during period.
  • Nothing really except great UX design work
Cons
  • Almost never