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Vicky Virtual Receptionists Review

2

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Excellent

Revainrating 5 out of 5  
Rating 
5.0
Business Services Providers, Virtual Receptionist Services

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Description of Vicky Virtual Receptionists

Vicky gives you more time, makes your life easier, and helps you grow your business by handling your phone calls with a smile, and delighting your callers into lifelong customers.

Reviews

Global ratings 2
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  • 4
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  • 3
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  • 2
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  • 1
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Type of review

Revainrating 5 out of 5

Great Service / Virtual Assistant Software at my office

This software is very intuitive even though it's been out for years now! Nothing as of yet I can think to dislike about this piece-of -software!! It really does help streamline all aspects from scheduling an appointment or sending documents through email right up until answering customer inquiries via text/phone etc.. The best part? You don't have people constantly hanging around waiting their turn while trying not get run over in front parking lots anymore either because there are virtual…

Revainrating 5 out of 5

Excellent Customer Service Solution For All Employees

I love that my voicemail greeting is customized for each person to make them feel like they are talking directly through me which increases their trust/confidence in us as an organization! It's been only about 3-4 months since we implemented this system but so far things have gone smoothly & our feedback has exceeded expectations from clients (& other employees). We're currently running 2 systems (outbound calling program) at once using both vickys - one being "our" virtual receptionist where…

Pros
  • Customizable
  • Allowing people direct visibility into callback process helps build confidence& improves response rates+ reduces time between calls, making everything run efficiently + more seamless overall experience across entire team.+ Increased customer loyalty due improved satisfaction with service received by others vs prior telephone solutions used previously during period.
  • Nothing really except great UX design work
Cons
  • Almost never