It is very user friendly for our organization as it has all of my requirements in one place to help me be more productive than I am now with other tools out there! So far we have not encountered any problems or issues using this product- but then again most products are great at first until you get used to them (and if they do run into an issue their support team usually comes through).
We use Lascom primarily because its easy enough so anyone can work within without having training from someone else who may know better about what your looking to accomplish when working here. But honestly once people learn how simple things like adding inventory items go they will figure everything themselves pretty quickly which makes management happy too since no employees need time off during learning new features/tools etc.-.