Our customer success organization uses this app for their client onboarding process. It's user-friendly and they love that you can configure all of your screens from one place! There are some screen options that we're still waiting for (like customizing the dropdown boxes). We haven't found anything specifically wrong with Entree, but if I were looking into something similar for our SaaS product, then we'd definitely consider Entree again. They really do help us manage every aspect of the onboarding experience for new customers, so there isn't much to dislike about the platform itself.