I ordered this set of bungee cords for carabiner attachments. When they arrived I was surprised to find that everything was fine except for one thing. All (3) sets of 24 inch cords were missing a carabiner on one end. I wouldn't normally bother with something this small, but I bought it for the opportunity. I contacted the manufacturer directly instead of contacting Revain and informed them of the defect. They responded quickly and I received an email the next day apologizing for my experience and letting me know they would be sending a replacement. I soon received a Fedex tracking number. Today it arrived and I was expecting a small box with three carabiners. Instead they sent me a completely new set of ALL 12 bungee cords with carabiners. That kind of customer service deserves recognition these days. Well done and thanks!
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