Kaisa has helped us with a number of things. With their expertise, we were able to quickly establish a working model for our business and improve our processes. Some of the challenges we faced were the difficulty in finding a consultant that could understand our business and be open to new ways of doing things that were not traditional. We were able to improve our customer service and our overall processes. Kaisa helped us become more efficient and improve our processes. I have been working with this team for over 3 years now and they've done an excellent job at managing our entire project from start to finish. They are very organized and always deliver what is promised! Nothing really, but nothing negative either. We had some issues during the build out of our new system which was resolved immediately upon notification. The main benefit has been their ability to work together as partners and provide guidance throughout the life cycle of any given project.