It's great that I can monitor my VMs from home or anywhere where there is internet access, via desktop client (Mac) / mobile app(iOS). The UI could use some work to get used to but once you are familiar with it everything works well. There isn't much that we dislike about this product at all as far as functionality goes. If your looking for an affordable solution then check out overmonitor because of their price tag they have very good support if something happens in between upgrades etc. So many companies offer cheap solutions which may be lacking features/functionality however when you need them more than ever these little things come back to haunt you so make sure you choose wisely before signing up. We needed a system that allowed us remotely manage our servers without having physical presence near the server room.