Review on Chorus Analyse by Will Anderson

The ease with which we can analyse our customer's call centre performance using this software, it has been very easy to implement into our organisation as well as train staff in its use. There are some minor bugs that need addressing but nothing major - just small things like having more options for customising reports or being able to export all results at once rather than one by one. We have seen improvements across most areas including first contact resolution (FCR), average handle time per agent and overall service levels.